Terms & Conditions

These are the Terms & Conditions under which you may use and participate in the Step 2 Education Program and Services. You are bound by these ‘Terms & Conditions’, so it is important that you read them carefully.
 
Step 2 Education/We/Our/Us means Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education. You are entering into this contract with Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education.
 
Certain laws including applicable state or province-based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us are provided with due care and skill. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

1. Pricing

  • Pricing is as advertised on the Step 2 Education website at the time a client orders educational services from Step 2 Education.
  • Enrollments are administered using “Enrollment Points” system which provides for ongoing discounts for the client. The initial order determines the price per point, and will be maintained for all future orders, unless a larger order qualifies the client for a lower price.
  • Accounts which have participants individually purchasing “Enrollment Points” will be subject to a flat rate cost.
  • Any number of enrollments (points) can be ordered at any time.
  • Enrollment Points expire 24 months after an organization account is deemed inactive, that is there is no student or facilitator activity and no written request for the account to remain active.
  • Enrollment Points which are unused for 12 months or longer cannot be refunded.
  • Client are permitted up to 4 complimentary Facilitators per account. Additional Facilitators can be added to the account for the cost of 100 Points.
  • Facilitators needing to re-enroll in a course will be charged at the cost of a new enrollment.

2. Orders and Billing

  • Ongoing enrollment orders can be placed by using the online ordering system.
  • The required currency of payment and details of how to pay are specified on the invoice and the payment terms are strictly 30 days from invoice date.
  • The account may be suspended, including all current student enrollments and student access, without notice, if invoices are not paid within the payment terms.
  • Individual student enrollments are only payable by credit card transaction in US dollars prior to the commencement of study.
  • When an order for enrollment points is placed by an account holding organisation, the required payment method is dependent on country and specified on each individual invoice.

Australia and New Zealand

  • Associated Foreign Exchange transfer (AFEX)
  • AFEX transaction must be accompanied by an emailed remittance advice in order to be successfully processed

United States, Canada and rest of world

  • Telegraphic Transfer (Direct Deposit)
  • Credit Card
  • Check/ cheque

3. Enrollment Period and Extensions

ES01 Breastfeeding Essentials, ES03/ES06 Breastfeeding Essentials for Physicians, ES04 Breastfeeding Essentials for Ancillary Staff, & ES05 Breastfeeding Essentials for Allied Health Professionals

  • Each participant has 12 months enrollment period from when the client enrolls the participant unless otherwise negotiated by the client.
  • Active Participants (enrollment not expired) may receive one extension of 3 months (at no additional cost) if there is a valid reason as determined by Step 2 Education.
  • Participants who have not passed their course, and whose enrollment has expired, and have been removed from the course will be re-enrolled as a new participant. The cost will be the same as a new enrollment (i.e. 100%).

MA01 Breastfeeding Policy Revision

  • Each participant has 6 months enrollment period from when the client enrolls the participant unless otherwise negotiated by the client.
  • Active Participants (enrollment not expired) may receive one extension of 3 months (at no additional cost) if there is a valid reason as determined by Step 2 Education.
  • Participants who have not passed their course and whose enrollment has expired and have been removed from the course will need to be re-enrolled. The cost will be the same as a new enrollment (i.e. 100%)

CE Continuing Education Courses

  • Each participant has 1 month enrollment period from when the client enrolls the participant unless otherwise negotiated by the client.
  • Participants who have not passed their course and whose enrollment has expired, and have been removed from the course will need to be re-enrolled. The cost will be the same as a new enrollment (i.e. 100%).

4. Removing Participants and Credit Places

  • If a participant has not yet logged into their account and has left your organization prior to the enrollment expiry period, their account is removed and any associated enrollment points are credited back to the organization’s account.
  • Credits are not available for Facilitators.
  • Credits are not available for participants who:
    • claim to not be aware of their expiry date,
    • claim that they were not able complete their course (please see Point 5 regarding deferment), or
    • claim they never received their username and password.

5. Deferment of Participant's enrollment

  • Deferments are at the discretion of Step 2 Education.
  • A Client may request a deferment (normally if a participant goes on leave or other similar circumstances) when there is a set time that the participant will be back. If there is no clear time, replacing or removing the participant is recommended. Deferments cannot be granted retrospectively, and must be requested prior to a user's course expiration. 

6. User Support

  • Step 2 Education will provide user support via the online contact form and email to admin@step2education.com

7. Assessments and Certificates

ES01 Breastfeeding Essentials, ES03/ES06 Breastfeeding Essentials for Physicians, ES05 Breastfeeding Essentials for Allied Health Professionals, MA01 Breastfeeding Policy Orientation & CE Continuing Education Lectures:

  • Each participant has 3 attempts per module or final quiz to achieve a passing grade and be eligible to receive their Certificate of Completion.
  • Re-grading previously failed quizzes is a fully supported function of the Facilitator.

ES04 Breastfeeding Essentials for Ancillary Staff:

  • Each participant has unlimited attempts per quiz to achieve a passing grade and be eligible to receive their Certificate of Completion.
  • Clients may choose to use the non-enrollment version of ES04, in which case assesements and certificates are not provided by Step 2 Education.

All Courses:

  • The Certificate of Completion is available to the student for the duration of the course enrollment period.
  • It is the responsibility of the Facilitator and Student to ensure they have collected their certificate before their course time expires.
  • Facilitators can download additional copies of a Student’s certificate, even after the course expiry time, providing the Student collected their certificate prior to expiry.

8. Archives and Backups

  • Course backups are maintained by Step 2 Education and are updated on a weekly basis.
  • Client records are retained in archives by Step 2 Education for at least 6 years.

9. Reporting

  • Facilitators can download reports on students within their account at any time.
  • After a participant has collected their certificate they will be shown as complete on the report within 24hrs.

10. Technical Serviceability

  • Step 2 Education will endeavor to provide a 24/7/365 service of the program to the Client, but there may be some instances of server serviceability due to unforeseen technical failures beyond its control or for system maintenance.

11. Technical Requirements

  • All participants require a unique, serviceable email address that Step 2 Education can use to email username and password information. Email addresses with apostrophes are not supported.
  • Courses are developed for access via contemporary internet browsers with common plugins, e.g. JavaScript. Step 2 Education is not responsible to ensure that participant computers or devices are suitable for course access.
  • Failure of a participant to be able to access the course materials due to incompatible technology does not automatically qualify for enrollment point reimbursement or claim for enrollment cost refund.
  • We recommend that each organization contact their Technology Department to ensure the Step 2 Education IP address is whitelisted to avoid Step 2 Education emails being blocked by the server. IP information can be provided on request.

12. Fair Use and Conditions

  • All course and website material is subject to international copyright laws.
  • All materials are intended for individually enrolled participants.
  • Courses are not to be used in classroom or public viewing environments without express permission of Step 2 Education International Inc.
 
Email info@step2education.com for more information.

Step 2 Education International Inc.
5890 Monkland Avenue, Suite 16
Montreal, Quebec, Canada H4A 1G2
North America (+1) 213 270 1179 / Australia (+61) 7 5641 4277
 
Last Updated: September  2018

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